Shipping Policy
At SakMEX, we are committed to ensuring that every piece arrives safely, in excellent condition, and in full compliance with our quality standards.
​​
QUALITY CONTROL
All our silver jewelry pieces are individually inspected and approved before shipment.
Each piece must meet our quality control standards, ensuring proper finishing, structural integrity, and accuracy with the product description displayed on our website.
Only pieces that pass this inspection are shipped to our customers.
​
DOMESTIC SHIPPING (Mexico)
All shipments within Mexico are free of charge.
Orders are processed once payment has been confirmed.
Delivery times may vary depending on the destination and the shipping carrier.
Once the order has been shipped, tracking information will be provided when available.
​​
INTERNATIONAL SHIPPING
International shipments are subject to a flat-rate shipping fee, which will be displayed at checkout.
All customs duties, import taxes, tariffs, or any additional charges imposed by the destination country are the sole responsibility of the customer.
We are not responsible for delays caused by customs clearance, inspections, or regulations specific to each country.
​
ORDER PROCESSING AND PACKAGING
Each order is carefully packaged to ensure the protection of the jewelry during transit.
We commit to shipping only items that are in perfect condition, approved by our quality control, and consistent with the descriptions provided on our website.
​
DELIVERY COMMITMENT
Our commitment is that every piece is properly delivered to the customer.
In the event that an order is not delivered, is lost, or encounters an issue with the shipping carrier, the customer may open a support case and request mediation so we can work toward a fair solution.
Possible resolutions may include reshipment, replacement, or, in specific cases, a refund, depending on the circumstances and case evaluation.
​
RETURNS
Returns are accepted only if the item has a manufacturing defect.
We do not accept returns due to change of mind, normal wear and tear, improper use, accidental damage, alterations, or damage occurring after delivery.
To request a return due to a defect, the customer must contact our official customer support email and provide evidence of the defect within the timeframe specified by our support team.
Each case will be reviewed individually before approving any return or resolution.
SHIPPING ISSUES AND SUPPORT
​
If there is any issue with a shipment, customers may contact us directly via the official email address listed on our website.
A support case will be opened, and we will work to resolve the issue as efficiently and fairly as possible.
We recommend reporting any shipping issues as soon as possible after the estimated delivery date.
​
CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete shipping details provided at checkout.
​
POLICY UPDATES
We reserve the right to modify this Shipping Policy at any time.
Any changes will be published on this page and will take effect immediately upon publication.
​
DATE MODIFIED : January 30, 2026