At Sak, we are committed to ensuring that every piece arrives safely, in excellent condition, and in full compliance with our quality standards.

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QUALITY CONTROL

 

All our silver jewelry pieces are individually inspected and approved before shipment.

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Each piece must meet our quality control standards, ensuring proper finishing, structural integrity, and accuracy with the product description displayed on our website.

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Only pieces that pass this inspection are shipped to our customers.

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DOMESTIC SHIPPING (Mexico)

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All shipments within Mexico are free of charge.

Orders are processed once payment has been confirmed.

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Delivery times may vary depending on the destination and the shipping carrier.

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Once the order has been shipped, tracking information will be provided when available.

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INTERNATIONAL SHIPPING

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International shipments are subject to a flat-rate shipping fee, which will be displayed at checkout.

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All customs duties, import taxes, tariffs, or any additional charges imposed by the destination country are the sole responsibility of the customer.

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We are not responsible for delays caused by customs clearance, inspections, or regulations specific to each country.

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ORDER PROCESSING AND PACKAGING

 

Each order is carefully packaged to ensure the protection of the jewelry during transit.

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We commit to shipping only items that are in perfect condition, approved by our quality control, and consistent with the descriptions provided on our website.

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DELIVERY COMMITMENT

 

Our commitment is that every piece is properly delivered to the customer.

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In the event that an order is not delivered, is lost, or encounters an issue with the shipping carrier, the customer may open a support case and request mediation so we can work toward a fair solution.

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Possible resolutions may include reshipment, replacement, or, in specific cases, a refund, depending on the circumstances and case evaluation.

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RETURNS

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Returns are accepted only if the item has a manufacturing defect.

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We do not accept returns due to change of mind, normal wear and tear, improper use, accidental damage, alterations, or damage occurring after delivery.

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To request a return due to a defect, the customer must contact our official customer support email and provide evidence of the defect within the timeframe specified by our support team.

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Each case will be reviewed individually before approving any return or resolution.

 

SHIPPING ISSUES AND SUPPORT

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If there is any issue with a shipment, customers may contact us directly via the official email address listed on our website.

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A support case will be opened, and we will work to resolve the issue as efficiently and fairly as possible.

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We recommend reporting any shipping issues as soon as possible after the estimated delivery date.

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CUSTOMER RESPONSIBILITY

 

Customers are responsible for providing accurate and complete shipping information.

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We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete shipping details provided at checkout.

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POLICY UPDATES

 

We reserve the right to modify this Shipping Policy at any time.

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Any changes will be published on this page and will take effect immediately upon publication.

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DATE MODIFIED : January 30, 2026